Marci Kelley has over ten years of experience working in Quality Assurance. She has held QA Document Control positions in large and small biotech and pharmaceutical companies. Marci’s qualifications and achievements include:

Document Control

  • Creating, formatting, editing, and tracking documentation, including Policies, SOPs, Forms, Work Instructions, and Reports.
  • Creating and editing flowcharts, style guides, and templates.
  • Creating and updating quizzes and forms using branching logic.


  • Establishing and maintaining training processes including creating training materials, matrixes, and tracking training requirements and completion.

Quality Systems

  • Working with multiple electronic documentation and training systems, including ZenQMS, MasterControl, QUMAS, Veeva Vault, Livelink, SharePoint, and Plateau LMS.

Marci holds a B.S. in Technical Writing from Northeastern University, an M.S. in Public Health from American Public University, and a certificate in Project Management from the University of Massachusetts, Boston.